Shipping & Return Policy

ORDERS

Game Fleet ships anywhere within the U.S. Hardware system orders require 10–20 full business days for building and testing, with volume orders potentially taking longer. Rush orders for systems need 5 full business days for building and testing if placed by 1 PM EST. Rush orders placed after 1 PM EST will require 4 full business days.
Orders might be delayed due to payment, billing, or shipping verification processes to prevent fraudulent credit card transactions. Shipping closes at 4 PM EST, and tracking numbers will be automatically sent to customers once the order has shipped. Game Fleet does not process or ship orders on weekends or national holidays. Delivery times are not guaranteed. Game Fleet reserves the right to choose an alternative shipping method due to weight restrictions. Shipping charges are nonrefundable.

RETURN, EXCHANGE, AND REFUND POLICIES

No returns will be accepted without an issued RMA#. Unauthorized returns will be refused and returned to sender. To request a refund or repair, fill out a request online or call our Support team at 945-777-0007. RMA numbers are good for 14 days. Customers are responsible for the cost of shipping the return products to Game Fleet. Game Fleet will use UPS Ground shipping when sending replacement Products and Systems. Shipping charges are non-refundable.

Claims that the Product did not arrive must be made within 14 days after “item shipped” notification. Claims that the Product was damaged upon arrival, shortage, or incorrect product claims, at the fault of Game Fleet or shipping company, must be made at time of delivery.

INSPECTION OF DELIVERIES AND DAMAGE CLAIMS

Upon receipt of your delivery, you are required to inspect the items for any damages or discrepancies. If you discover any damage or issues, you must notify us within 48 hours of receiving the delivery. To file a damage claim:

  1. Take clear photographs of the damaged item(s) and any damage to the packaging.
  2. Email the photographs and a detailed description of the damage and your order number to support@gamefleet.com and your account manager.

Claims for damages or discrepancies made after the 48-hour window may not be accepted. It is crucial to report any issues promptly to ensure timely resolution.

 

BACKORDER POLICY

Game Fleet will not split orders unless the Customer requests a split shipment and provides payment for each shipment.